Frequently Asked Questions

Answer: Casino Moons offers many games like Roulette, Black Jack, Baccarat, Video Poker, Craps, and Slots, etc. these games are detailed well in the game rules page. The Casino Moons is very focused on continuously developing the new games and the software which automatically checks for new updates.

Answer: The Casino Moons has developed every game such that the game will expire if no action takes place. This takes place by making an internal timer for every single game. This is a very good security feature which protects the game.

Answer: The player just needs to click on the Cashier icon on the software download so as to restore the fun money balance to $1000 to play more games.

Answer: The player should press on the Help button of the game to learn how to play it and this gives the player detailed instructions and explanations for the game in which the player is currently playing.

Answer: The player must first download and run the software from the casinomoons.com so as to play in the Casino Moons. This can be easily done by just clicking on the "Download Software" button that is found on the main page to download and install the casino software. This process can be done by any person who is familiar to the internet.

Answer: If a player has a standard broadband connection then as the main casino software download is compressed to just about 3 MB it will only takes less than a minute to download. As soon as the software had been installed and run in the computer, every single game is downloaded in the background while the player continues to play a game using the software. The graphics are beautifully rendered and are simulated so as to create the atmosphere of a real casino and gives the player a mind set of playing in the real casino. If there are high end graphic cards or games modules already installed on the player's computer, then there is only small packets of data are transferred between the computer and the Casino Moons servers for updating.

Answer: The casino software of the Casino Moons needs at least minimum requirements of: Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT or Vista operating systems. The screen resolution should be set to 800X600 or higher and set the screen colors to High Color (16 bit) or more so that the player can enjoy his gaming very well. If the player is using a resolution of 640X480, he might consider of hiding his Taskbar. The player can do this by right clicking on the Taskbar, select "Properties" and then put a checkmark on the "Auto hide" checkbox.

Answer: The player must first register as a User by clicking on "Create User" in the Casino Software, and open an account in it.
Then the player must have a username and password, at this point the player is ready to deposit the money in the account and increase the balance. This is the way a player can deposit the money in his account.
Once the player is in the "Lobby", he should press on "Cashier" button in the left corner of the screen and select his preferred deposit method.

At Casino Moons with help of usage of the latest encryption and protection methods, so as to assure that the monetary actions and information of the players are completely safe and secure. With all these protection methods even submitting credit card information and performing money transfer actions are as safe as performing them from the local bank branch.

Answer: The players who make deposits made using Credit cards and NETELLER, have their account credited immediately.

But when it comes to Wire Transfer deposits then the amount will credited only after 3-5 business days because it takes 3-4 days for the money to arrive to the account of the Casino Moons bank. The player's account will be credited as soon as bank's receipt of the Wire Transfer comes.

If because of any reason, a player's request has not been approved after the time periods specified above, please contact at for further clarifications: support@casinomoons.com

Answer: The players can cash out the money they have earned from their account, by first log on to the account using their Username and Password and withdraw the money according to the steps given below:

• The players should start the Casino Moons program.
• Then the players must enter their Username and Password in the "Play for Real" login screen.
• When the players are in "Lobby", they should press on the "Cashier" in the left corner of the screen and select "Withdraw" option and also the preferred withdrawal method.
• The amount that the players want to withdraw must be entered in the dialog box and just click on the "SUBMIT" button.

The sum will be sent to the players via their choice of Check, Wire Transfer or NETELLER.

If a player chooses Wire Transfer, the player should be careful and keep the correct bank details ready so that the player can quickly fill them in their corresponding fields.

All the withdrawal requests made by the players are processed in three (3) to five (5) business days from their request date.

Using a Wire Transfer Cash the minimum withdrawal is $100, and for a check the minimum withdrawal is $50. If the player has requested to withdraw an amount lower than these minimum amounts, it cannot be processed and the requested withdrawal, cannot be completed. For the delivery of the check, at least 3 to 4 weeks is needed so as to send it to the address submitted by the player during registration. If the player's address has been changed, it should be notified immediately. So that the check doesn't gets misplaced or lost.

A WIRE TRANSFER is an electronic transfer of funds from the casino moons Bank account to the player's account in any other bank. This is the safest method provided the correct bank details are furnished.  It usually takes between five (5) and ten (10) business days for the funds to be transferred in from the Casino Moons bank account to the player's bank account, after the player's withdrawal request has been processed. The Casino Moons charges only $35 for Wire Transfers. If a player chooses Wire Transfer, the player should make sure that he has his bank details ready so as to know where to send the payment.

• Bank Name
• Bank Address
• Account number
• Account Holder's Name
• Routing Number, ABA or Swift Code

NETELLER - If a player has deposited funds to his account using only the NETELLER method, then the withdrawals can be credited back directly to the NETELLER account. Withdrawing through NETELLER is simple and fast and a very easy way.

The Casino Moons sometimes asks the authorization of the player in order to process the withdrawals; this is mainly done for the player's protection and security, so as to make the player feel safe and secure. The Casino Moons may even ask the player to verify and finalize and also sign a list of deposits to the account.

The Player should make sure that all the information submitted to the Casino Moons is authentic, up-to-date and absolute, so that the Casino Moons will be able to get down to the player's withdrawal request quickly and send the withdrawal within the time limit.

Casino Moons also holds the right to delay or even stop, a player's withdrawal requests until final approval had been received for any outstanding deposit transactions.

If some players still have any doubts or want to give their comments about withdrawals or deposits, they are welcome to send them to: support@casinomoons.com. The players can get the answers for their questions.

Answer: The withdrawal requests of the players are processed within 5 business days. The player will be notified by email whether their withdrawal request is approved or had been rejected.

Usually check requests are sent from abroad so they take up to 4 weeks to arrive to the player. Whereas Wire Transfer requests takes between only 5 and 10 business days and within these days, the sum requested by the player is in the his bank account. NETELLER requests are even easier, as its approval takes only less than a few hours.

If the player withdrawal request has not been settled within the time period described above, or if the player gets involved into any problems, then it is advisable to contact the support staff at: support@casinomoons.com

Answer: Casino Moons has a very safe and secure online credit card system which is fast, user friendly, and well protected. For maximum security for the players, all communications between the player's computer and the casino server are encrypted using SSL technology (Secure Socket Layer). This is the best technology available and it is the most widely accepted way of protecting data on the Internet and this technology is updated from time to time. This technology, SSL encryption is used by banks and other institutions with the highest need for safe data transmissions. The player must first register the Username and Password in the Casino Moons, so as to make the deposit.

Answer: If a player makes his deposits in his account using Credit cards, NETELLER and Moneybookers. Then they are easily added to the player's balance within seconds. Even if the player's deposit had been rejected then he will receive a corresponding message in his browser. But if the player is facing more problems or if the player is not receiving an error message please contact the support staff at: support@casinomoons.com

Answer: The player has an option that all the games have; the option is "Clear Bets" button that will remove any chips the player has placed.

Answer: Communication problems over the Internet may cause sudden disconnections between the player's computer and the Casino server. But the software designed had been made to withstand such incidents in a manner, so that the players will be well protected from any unjustifiable loss, and thus this feature eliminates the possibility of intentional disconnections and even system abuse.