The Casino Moons processes the withdrawals of the members only on Mondays. But the members can make their withdrawal requests any time and their withdrawal request must enter the system prior to Sunday at 11:59 a.m. so as to give time for the accounting department to process the request before processing a withdrawal request, there is a need of authorization from the fraud division. So that the members are well protected from all possible fraudulent activities ensuring the funds doesn’t gets into wrong persons.

All withdrawal transactions are processed in US Dollars. The time taken to receive the funds may vary and depends on the type of payout the member has requested. The member will be contacted by the finance team soon after he makes a withdrawal request, for security reasons.

What are the specific requirements to make a withdrawal from my Casino Moons account?

Required Wager Qualifications

Players must wager at least 20 times the amount of their deposit and bonus so as to cash out the winnings or as stated in a specific promotion or bonus requirement. The member should always check his e-mail confirmation or promotion mailers about the wagering requirement. The players who attempt to cash out any winnings without having met the wagering requirements will have their bonus canceled and the withdrawal request declined. Wagers made on Roulette or Black Jack does not count to the wagering requirements. Bonus money cannot be withdrawn and can be only put into play. But any winnings made from the bonus money are subject to wagering and withdrawal rules.

Credit Card Authorization Form

If a player has funded the Casino Moons account with a Visa or MasterCard and are withdrawing funds from any of the withdrawal methods then the Casino Moons must have on file a ‘Credit Card Authorization Form’ along with a clear photocopy of a valid picture ID (driver’s license, passport, etc.) and both sides of the associated Credit Card. Customers may scan and email the documents back to us at support@casinomoons.com or send them to the Casino Moons via E-fax: 1-888-8037780.
If the player sends his documents to the Casino Moons for successful Credit Card deposits, then the player’s Casino Moons account is credited with $50 free bonus!

Feel free to access the Credit Card Voucher here:

Click here for Credit Card Voucher (PDF .PDF format)
Click here for Credit Card Voucher (JPG format)

If the Casino Moons does not have the player’s documents on file, then the withdrawal request will be automatically declined.

Valid Account Information

All accounts must have correct and valid information listed in their Casino Moons account. Our Risk Management or Accounting Department may verify the telephone number at any given time, if the Casino Moons is able to confirm the use of an invalid phone number, then the Casino Moons will forfeiture any and all winnings. Casino Moons will only allow one payout per household, per player, per computer, per IP address, per family unless prior authorization from management.

Picture ID and Utility Bill

To ensure the player’s safety at Casino Moons the player is requested to submit a copy of a valid Picture ID and a copy of a utility bill if he is using any of the alternate depositing methods. This information is required for security reasons and to confirm all the information on the player’s account at Casino Moons is legitimate. Customers may scan and email this information back to the Casino Moons at support@casinomoons.com or send them to us via E-fax: 1-888-803-7780. (USA and Canada)

Fraud Verification Process

Every Monday, the fraud management of Casino Moons will randomly select some accounts for a verification process that is under the scanner for reviewing all transactions, all the information are checked and the paperwork that has been received to make sure it is complete, authentic, legible, that the account information matches the paperwork and review the account game sessions and wagering requirements.

When the verification process has been finished the money is flowed back to the account, and a note added to the account stating the random check was already processed.

This makes sure that the information on the player profile is in order about a player. This is done so that the members are fully protected against any possible fraud.

Master Gamers can make contact with their personal VIP account managers related to their personal withdrawal requirements.

Please feel free to contact the account manager at finance@casinomoons.com or toll free at: 1-888-803-7786 for further information.